Privacy Policy

1. Information I Collect

When you contact me or place an order, I may collect:

• Your name
• Email address
• Phone number
• Delivery address and access details
• Details about your furniture, project or enquiry
• Photographs you choose to upload
• Payment information (processed securely via my payment provider — I do not store full card details)

2. How I Use Your Information

I use your information to:

• Respond to your enquiries and provide quotes
• Process and fulfil your orders and commissions
• Arrange collection and delivery
• Keep you updated on the progress of your commission
• Send care instructions or follow-up information relating to your piece
• Meet legal and tax record-keeping obligations

3. Sharing Your Information

I do not sell or rent your personal information. I may share it only with trusted third parties where necessary to provide my service, for example:

• Payment processors
• Delivery or courier services
• Accounting or bookkeeping services

These third parties handle your information in line with their own privacy policies and only to the extent required to deliver the relevant service.

4. Photographs & Social Media

I may photograph pieces before, during and after upcycling for my portfolio, website and social media. If you would prefer your furniture not to be featured, please let me know before work begins and I will respect your wishes.

5. Cookies & Website Analytics

This website does not use intrusive tracking cookies. Any analytics or functionality cookies used are minimal and help me understand how the site is used so I can improve it. You can control cookies through your browser settings at any time.

6. Data Retention

I keep your personal information only for as long as is necessary to provide my services and to meet legal record-keeping requirements (such as for tax purposes). After this period, your information is securely deleted or anonymised.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal information I hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Object to or restrict the processing of your information
• Withdraw consent for any processing based on consent

To exercise any of these rights, please contact me using the details on the website.

8. Security

I take reasonable steps to protect your personal information against unauthorised access, loss or misuse. Payment details are handled by secure third-party payment processors and are not stored on this website.

9. Changes to This Policy

I may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact

If you have any questions about this privacy policy or how your information is handled, please get in touch via the contact form on this website.